Privacy Policy

Last updated: January 2026

Magicred (operated at magicred-canada.com) takes your privacy seriously. This Privacy Policy explains what personal information we collect, why we collect it, and how we use it. We operate in compliance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws, including the requirements set out by iGaming Ontario for players in Ontario.

By using our website and services, you agree to the collection and use of your information as described here. If you don't agree, please don't use our site.

Who We Are

Magicred is an online casino platform serving Canadian players. Our website is magicred-canada.com. For any privacy-related questions, you can reach our Privacy Officer by email at [email protected].

What Information We Collect

We collect information in a few different ways. Some of it you give us directly, and some of it we gather automatically when you use our site.

Information you provide to us directly includes:

Your full name, date of birth, and contact details (email address, phone number, mailing address)
Government-issued ID documents for identity verification purposes
Payment information, including bank account or credit card details
Responses to any surveys, promotions, or customer support requests you submit

Information we collect automatically when you visit our site includes:

Your IP address and general location data
Browser type, device type, and operating system
Pages you visit, time spent on those pages, and links you click
Cookie and tracking data (see our Cookie Policy for full details)
Transaction history and gameplay data

Why We Collect Your Information

We don't collect your data just to have it. There are specific, legitimate reasons behind everything we gather.

To verify your identity and confirm you meet the legal age requirement (19+ in most provinces, 18+ in Alberta, Manitoba, and Quebec)
To process deposits, withdrawals, and other financial transactions
To comply with anti-money laundering (AML) laws and responsible gambling regulations
To provide customer support and respond to your questions
To send you account notifications, promotional offers, and updates (where you've consented)
To detect fraud, prevent cheating, and keep our platform secure
To meet our legal obligations under iGaming Ontario's regulatory framework and Canadian law

Legal Basis for Processing

Under PIPEDA, we rely on your consent as the primary basis for collecting and using your personal information. In some cases, we process data because it's necessary to fulfil a contract with you (like processing a withdrawal), or because we have a legal obligation to do so (like identity verification under AML regulations).

You can withdraw your consent at any time by contacting us, though doing so may mean we can no longer provide certain services to you.

How We Share Your Information

We don't sell your personal information. Full stop. But we do share it in certain limited circumstances.

With payment processors and banking partners to handle your transactions
With identity verification and fraud prevention service providers
With iGaming Ontario and other regulatory bodies as required by law
With our technical service providers who help us run the platform (these providers are bound by strict data processing agreements)
With law enforcement or government authorities if required by a valid legal order

Any third party we work with is required to handle your data securely and only for the specific purpose we've engaged them for.

Storing and Protecting Your Data

Your data is stored on secure servers. We use industry-standard encryption (SSL/TLS) to protect information in transit, and we apply strict access controls internally so only staff who need your data to do their jobs can see it.

We keep your personal information for as long as your account is active and for a period afterward as required by law. Under Canadian AML regulations, certain financial records must be kept for a minimum of five years.

While we take security seriously and invest in protecting your data, no system is completely foolproof. If a data breach occurs that poses a real risk of significant harm to you, we'll notify you and the Office of the Privacy Commissioner of Canada as required under PIPEDA.

Your Rights

You have real rights over your personal information, and we'll honour them.

You can request access to the personal information we hold about you
You can ask us to correct any inaccurate information
You can request that we delete your data, subject to legal retention requirements
You can withdraw your consent to marketing communications at any time by clicking 'unsubscribe' in any email or contacting us directly
You can file a complaint with the Office of the Privacy Commissioner of Canada if you believe we've mishandled your information

To make any of these requests, email us at [email protected]. We'll respond within 30 days.

Children's Privacy

Our services are strictly for adults. We do not knowingly collect personal information from anyone under the legal gambling age in their province. If we discover we've collected data from a minor, we'll delete it immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we'll post the updated version here with a new 'last updated' date. If the changes are significant, we'll let you know by email or through a notice on the site. We encourage you to review this page periodically.

Gambling should be fun. If it stops being fun, help is available. Visit the Responsible Gambling Council at responsiblegambling.org or contact ConnexOntario at 1-866-531-2600.